hey i'm ruddy

Ruddy Jimenez

Systems Administrator

I am a Systems Administrator currently based out of Brooklyn. Going on my 4th year as a SysAdmin at SS Life Insurance,  I am looking for the next step in my technical career. Being put into brand new scenarios involving research, troubleshooting, and trial by fire brought forward a new understanding of Systems Administration. This also brought on a new interest in networking and cloud infrastructure. I am ready to be a team player, fail forward, and learn along the way. 

Skill Points

  • Office365/Microsoft Exchange
  • Active Directory/Group Policy Management
  • HW/SW Troubleshooting
  • HTML + CSS
  • MacOS/iOS
  • Ubuntu/CentOS
  • HyperV
  • High Intensity Fighting Games
  • Music

Job Experience

Systems Administrator

Standard Security Life
New York, NY                 2018-Present
  • Proactively patched all company Exchange Servers on 3/3/21, with minimal impact to operations.
  • Direct administration of 30+ Windows 2008/2012/2016 R2 Servers (Physical and Virtual).
  • Virtualized Windows servers via Hyper-V, consolidating hardware and increasing efficiency.
  • Ability to build and monitor services on production servers.
  • Experience with databases, networks, as well as knowledge of system security (e.g., intrusion detection systems), security audits, and compliance tasks.
  • Familiarity with the following: Barracuda products, Network Monitoring Tools, Active Directory, DNS, SSH, Telnet, DHCP, VLANS, & RADIUS, Microsoft Active Directory, NAS Storage environment.
  • Implemented Datto patch management and data backup/recovery procedure. 
  • Migrated on-premise Exchange 2010 server to fully cloud-based Exchange Online/Office 365, implementing Skype for Business, OneDrive, and Microsoft Teams.
  • Managed Office 365 administration, including creating users, mailboxes, and enforcing 2FA.
  • Troubleshoot, analyze, resolve, and accurately document various technical problems and resolutions (i.e. software, hardware, and company-specific applications).

Regional Remote Technician

Computacenter
Swiftwater, PA                 2015-2018
  • Responsible for processing, training, and managing all new technicians.
  • Actively supported 2500+ Vaccine Sales Representatives across North America through remote desktop technology platforms, effective queue, and ticket management, and diagnosing, supporting, maintaining, repairing, and troubleshooting PC, network, cellular, VPN, software, and printer issues. 
  • Met and exceeded metric requirements of support to the sales by providing packaged software installs remotely, client training on application usage and best practices, and escalating incidents to regional resources under SLA.
  • Provided on-site technical expertise and support for 500+ attendee company meetings and events nationwide. 
  • Implemented Systems Center Configuration Manager (SCCM) to manage 450+ Windows 7 & 10 workstations including imaging, application deployment, and Windows Updates.

Deskside Technician

C3i Inc.
Swiftwater, PA                  2013-2017
  • Provided technical assistance on all on-site support services for steady-state and project-related work.
  • Acted as a service desk analyst for lab technicians, human resources, logistics, and any other in-office employee.
  • Performed asset management, migrating user data, and imaging laptops with a company OS image.
  • Fulfilled a wide array of functions, including troubleshooting software, providing excellent customer service to clients, and maintaining communication with clients to achieve goals and performance standards.
  • Kept users educated with the latest cybersecurity best practices.

Contact

Email Me